Your trust is the foundation of everything at 98club. This document transparently explains how we collect, use, and protect your personal data — so you can play safely without any concerns.
98club implements six layers of data protection to ensure your personal information remains safe and secure at all times.
All data transmitted between your device and 98club servers is encrypted using 256-bit SSL — the same standard used by leading banking institutions.
Your personal data is stored on servers protected with strict access controls. Only authorised personnel may access sensitive information.
98club does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent.
KYC procedures are implemented to protect members from identity fraud. Submitted documents are handled with the highest level of confidentiality and are not retained longer than necessary.
You have the right to update, correct, or request the deletion of your personal data at any time through the 98club support team, which operates 24 hours a day.
The 98club privacy policy is built on internationally recognised data protection standards, ensuring your rights as a user are fully upheld.
98club respects the privacy of everyone who uses our platform. This Privacy Policy explains in detail how we collect, process, store, and protect your personal data when you register an account, make a deposit, play games, or simply browse our website.
This document is written in clear, plain language — not in fine print that is difficult to read. We believe every 98club member deserves to know exactly what happens to their personal information, and we are committed to being fully transparent about this.
This Privacy Policy should be read together with the 98club Terms and Conditions. Both documents form the complete agreement framework between you and our platform regarding data handling and the responsibilities of both parties.
98club only collects data that is strictly necessary to deliver a safe, seamless, and responsible service to you. We never collect more than we need.
When you register an account or submit information to us, the data we collect includes:
When you use the 98club platform, certain data is collected automatically for security and user experience improvement purposes:
| Data Type | Purpose of Collection |
|---|---|
| IP Address | Fraud detection and multi-location access control |
| Device & browser type | User experience optimisation by device |
| Game session data | Records of wins, losses, and transaction history |
| Account activity logs | Account security and suspicious activity detection |
| Cookies | User preferences and website performance |
98club uses your personal data for legitimate and transparent purposes. Below is the full list of data usage purposes on our platform:
98club does not sell, rent, or trade your personal data with third parties for marketing purposes. However, in the course of normal platform operations, there are specific situations where data may need to be shared with selected parties:
To process your MYR deposits and withdrawals, the required transaction information is shared with the payment service providers we use — including FPX, local Malaysian banks, and digital wallet operators. This sharing involves only the data strictly necessary for transaction processing, and all payment providers are bound by strict confidentiality agreements.
Game providers such as Pragmatic Play, PG Soft, JILI, and Spadegaming may receive game session data necessary to process wins, jackpots, and game results. This data does not include your bank details or identity documents.
98club may be required to disclose your personal data to the relevant authorities if mandated by law, court order, or a directive from a legitimate regulatory body. In such cases, we will only disclose the minimum data required and will notify you where the law permits us to do so.
98club does not retain your personal data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:
Once the relevant retention period has expired, data will be securely deleted using methods that ensure it cannot be recovered by any party.
You have clear rights regarding the personal data held by 98club. These rights can be exercised at any time by contacting our support team:
You have the right to obtain a copy of the personal data we hold about you, including account information, transaction records, and game history.
If any information in your records is inaccurate or outdated, you may request that we correct or update it promptly.
You may request the deletion of your personal data, subject to any legal record-keeping requirements that may prevent full deletion in certain cases.
In certain circumstances, you may request that we restrict how we process your data — for example, during an ongoing dispute investigation.
You have the right to receive your personal data in a machine-readable format so that it can be transferred to another platform should you choose to do so.
98club uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. Cookies are small text files stored on your device when you browse our website.
You can manage or disable cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of certain 98club platform features, including the ability to log in or process transactions.
98club sends two types of communications to members: essential service communications and optional promotional communications.
Essential service communications include deposit and withdrawal transaction notifications, account security alerts, policy updates affecting your account, and information related to identity verification. These communications are mandatory and cannot be unsubscribed from, as they are critical to your account security and management.
Promotional communications include the latest bonus offers, new game promotions, and loyalty programme information. You may opt out of promotional communications at any time via your account settings or by contacting our support team.
The 98club mobile app for Android and iOS collects additional data required for a better gaming experience on mobile devices. This data includes:
All data collected through the mobile app is subject to the same Privacy Policy as the web platform. You can manage app permissions through your Android or iOS device settings at any time.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the 98club customer support team is always ready to help.
We are committed to providing clear and accurate responses to every privacy-related enquiry. Our team operates 24 hours a day via live chat in Bahasa Melayu — no need to worry about language barriers or operating hours.
If you are not satisfied with our response to your privacy inquiry, you have the right to refer the matter to the relevant data protection authority under applicable local jurisdiction laws.